Frequently Asked Questions
Everything you need to know about our premium artisanal teas.
Where does Spirit Tea source its leaves?
We source our tea directly from small-batch farmers in regions renowned for their biodiversity, including high-mountain estates in Taiwan, Japan, and China.
How should I store my tea to maintain freshness?
To preserve the delicate oils and aromas, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our resealable pouches are designed for this purpose.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Can I return tea if I don't like the flavor?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is a quality issue or shipping error, please contact us within 14 days for a replacement or refund.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from plant-based, non-GMO materials that are fully compostable and free from plastic microparticles.
Do you offer wholesale opportunities for cafes?
Absolutely. We provide wholesale pricing, equipment consultation, and staff training for hospitality partners. Please visit our 'Wholesale' page to apply for an account.